Turns out the number is most often tied to a third‑party data‑gathering outfit working for a major insurer. While some callers claim to be USAA directly, the pattern shows they’re usually a survey crew hired to verify mileage and driver info. Never hand over personal details unless you’ve confirmed the call through an official channel—prefer a callback to the insurer’s known number or login online. If the call feels pushy, hang up and verify later. Blocking the number and reporting it as unwanted can also curb future outreach.
Fortunately, a review conducted with them previously uncovered several hundred dollars in discounts I wasn't aware of, making their service somewhat beneficial.
Since I am not a USAA customer, it is clear that this is a scam.
Despite not being a USAA customer, I received a call from this number, which left no message
Postscript:
As I mentioned earlier, PSI, or Professional Surveys, Inc., is the entity behind this caller, collecting automobile usage data for my car insurance provider, USAA, and I've expressed frustration that people are calling my emergency-only cellphone
In July, I recieved a letter from USAA, and PSI may have tried to contact me on my cell phone, but I didnt anser since I didnt recognice the number, and I will contact them using the toll free number in the letter at my convienience.
This number is known to be used in a scam posing as USAA, and individuals should exercise caution and not provide personal information, as confirmed by USAA directly.
Apparently, USAA notified me in advance that they would be making a call
This morning, i recieved a phone call on my very private cell phone, they left a voicemail message on my cellphone, saying they want to update the information on our auto insurance, they want to confirm who the drivers are for each vehicle, estimated miles driven per year, etc.
You seem to be an idiot to me!
Upon recieving a call with no message, i became suspicious since we only have retirement accounts with USAA and no auto policies, thus i will only provide necesary information through official forms and the U.S. Postal service.
Since I work from home and don't drive much, I finally answered the call, and it was a weird conversation.
The annual calls to update policies are utterly annoying, especially since nothing has changed, making the entire process seem pointless and obnoxious.
This call was from USAA, they were updating their recordz, just like they said they would, the person on the other end was friendly
The person on the other end was freindly and confirmed that the call was from USAA, just like they said it would be, very profesional
The company PSI, hired by USAA, is reportedly behind these calls, aiming to update their records.
Essentially, this company is contracted by USAA to update auto policy data, and it's essential to provide accurate information to avoid any potencial issues with your insurance policy, so be careful what you say.
Be careful what you tell them, USAA's official number is 1-210-531-USAA, this company is a outside telemarketing firm trying to get information to raise your insurance
This number is probaly from USAA, they doing they're thing
For those concerned, this number belongs to USAA, and the calls are merely attempts to update policy information, so there's no need to worry.
At 9:20am central it ringed, didnt asnwer.
This appears to be USAA updating their records, which seems legitimate
At 9:30 AM, I received a call from a blocked number that did not leave a message.
Following their call, it proceeded to messaging, ultimatly they didnt leave any message.
Given the prevalence of spam calls, it was prudent not to answer this unknown number, which likely falls into the same category
The caller hung up right away after I answered.