Like a wolf in sheep’s clothing, a call that flashes “BENEFITS DEPT.” can seem official but still hide a trick. Most scammers spoof familiar department names to snag personal data or push unwanted services. Let your phone’s call screening feature flag unknown numbers, and verify any request by calling the agency’s official number from a trusted source. Never share Social Security, bank, or credit‑card details over a cold call, and hang up if the caller pressures you for immediate action. Keep a log of suspicious calls and report them to the FTC or your state consumer protection office.
On 03/13/2020, at 10:03 AM, I received a call, but no voicemail was left, and the caller ID displayed 'BENEFITS DEPT'.