Ever wonder why a medical group keeps calling you after every appointment? The pattern shows a robo‑call from the Palo Alto Medical Foundation (often paired with Sutter Health) that forces a post‑visit survey. Callers ignore Do‑Not‑Call lists, offer no opt‑out option, and usually hang up if you press a button. To reduce the annoyance, register the number with your carrier’s block service, use a third‑party call‑blocking app, and formally request removal through the provider’s patient‑relations department. Keep records of each call; a written complaint to the FTC or your state consumer agency can add pressure. If the calls persist, consider switching to a different health system.
In my oppinion, the older generation was more efective in comunicating, we always sent letters, and if it was importint, we sent it certified, return reciept mail
No matter how many times I ask them to stop calling, they just dont listen, they are relentless, and their surveys are pointless, its all about the money, greed-driven corporate medicine.
It seems perplexing to label this as a 'Red Flag' since the survey's subject was clearly explained in the 'caller' section. Companies, especially those in the medical field, have a legitimate interest in assessing their performance.
A robo call from PAMF was received on 7/8/22, requesting survey participation without specifying details, raising concerns given a previous response to a similar solicitation via email, illustrating the escalating issue of unsolicited customer satisfaction surveys.
Sutter Health, specifically the Palo Alto Medical Foundation, has been calling to conduct automated surveys after visits, but the lack of an opt-out option makes it feel like harassment.
This number is used by Palo Alto Medical Foundation/Sutter Health for robo-calls regarding post-visit surveys, as they left a message addressing me by name and requesting a callback.
I called and gave them all zeros, then I was able to record my feeling about the survey at the end, it was horribly intrusiv
This company is SUTTER, they want you to do marketing for them, but they dont pay you for your time, and they dont compensate you for the harasment.
A survey from Sutter Health was the purpose of the robocall
We've been receiving calls from 510-498-2129, supposedly for a survey, but the system is faulty and doesn't work properly, prompting us to block the number.
I had a similar experience with a follow-up call after responding slowly to an online prompt from PAMF/Sutter
Obviously, the person who signed up for the Do Not Call Registry didnt bother to read what it dose and dont cover, hence three reasons it dont apply.
What's particularly troubling is the fact that these calls are not only unwarranted but also occur at inconvenient hours, targeting both home and cell phones, including those registered on the do not call list, which amounts to harassment and potentially a federal offense, prompting me to consider filing a formal complaint
I receive daily calls from this number after 6 PM, despite being on the do not call list, with no option to opt out of the survey
It's possible this number belongs to PAMF, or Palo Alto Medical Foundation.
Cease calling immediately
A message was left asking for participation in a survey regarding a recent medical visit, along with a toll-free number.
This number frequently contacts me, usually every other day, to participate in a survey, with no option to decline.
I recieved a message from American cardiology survey asking me to return the call.
I recived at least 3 calls from this number, but no messgae was left.