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It appears that using Windows+R and eventvwr reveals a severe infection
Never answer unexpected tech support calls without verifying the source. Most scammers masquerade as Windows Support to pressure you into running commands like eventvwr that can expose system details. Hang up immediately, block the number in your phone, and run a reputable anti‑malware scan. Do not share personal or login information, and never grant remote access to anyone who calls unsolicited. If you think your PC is infected, start a scan from a known safe device or contact the official Microsoft support page through a browser, not via a phone number. Regularly update your OS and enable built‑in Windows Defender for extra protection.
It appears that using Windows+R and eventvwr reveals a severe infection