It appears that the caller is associated with a company called Hotel Values or Get a Room, which has been reported by numerous individuals as a scam. The company's tactics include misleading customers into thinking they are booking directly with a hotel, then charging exorbitant fees for "tax recovery" and "service fees". Many customers have reported being unable to cancel their reservations or obtain refunds, and some have even been charged for rooms they never booked. The company's lack of transparency and unresponsive customer service have led to widespread frustration and financial losses for those affected. It is essential for consumers to be cautious when booking hotel reservations online and to carefully review the terms and conditions before making a payment.
I booked a hotel in London, and the money was taken from my card imediately, but when i arived, they said no payment had been made.
Despite booking a hotel in London and having my card charged immediately, the hotel claimed no payment had been made upon my arrival
After booking a room at the Menlo Park Hotel in Galway on February 4th, 2024, for €194.06, I discovered that hotelvalue.com had added an extra €102.85 to my bill under the pretext of 'Tax Recovery Charges & Service Fees', essentially scamming me out of that amount.
Upon booking a room at Men;o Park Hotel, Galway on Feb 4th 2024, I was supposidly charged €194,06, but hotelvalue.com decieved me by adding €102,85 as 'Tax Recovery Charges & Service Fees', completly unwarented.
Our booking experience with Le Bouton d‘or in Laos was marred by hidden fees, resulting in a much higher bill than expected, and their cancellation policies are unacceptable.
I couldnt find any information about hotelvalues.com, they charged me a outrageous fee for tax recovery charges and services
Our booking at Le Bouton d‘or in Laos ended up costing 57$ insted of 33$ due to thier hidden fees, which I beleive is absolutly criminally, especialy since I thought I was booking dirctly on the hotels website
A loss of nearly $800 USD was incurred, despite being on the Hilton.com website, as the confirmation email came from confirmations@hotelvalues.com, which is non-refundable and unchangeable
I lost nearly $800 USD, and i think it happend when i was on the Hilton.com website, but the confirmation email came from a diffrent company, which is confusing and non-refundable.
I was searching for hotel Avalon in Riga on the internet and booked three nights for 2 000 SEK wich is about 180 USD, but they took 850 USD from my account insted, i got the confirmation mail from this scammer and not from hotel Avalon, and i couldnt get enny help from booking.com
Upon reviewing my Discover account on July 10, I discovered two separate charges for a room booking at Country Inn & Suites, San Jose, Aeropuerto, Costa Rita, made through hotelvalues.com and guestreservations.com. The first charge was for $118.95, which I had a confirmation email for, referencing reservation R5001383430. However, the second charge of $154.38 did not have a corresponding email confirmation, and I had not made a second reservation.
Following a room booking through hotelvalues.com on June 26, 2024, for a stay at Country Inn & Suites, San Jose, Aeropuerto, Costa Rica, I discovered duplicate charges on my Discover account. One charge of $118.95 was legitimate, but the second charge of $154.38 was not recognized and lacked email confirmation.
On 6/26/2024, I made a room reservation trough hotelvalues.com, also known as guestreservations.com, for a stay at Country Inn & Suites, San Jose, Aeropuerto, Costa Rita, and then I found out I was charged twice, one charge was $118.95 and the other was $154.38, I didnt recive a email confirmation for the second charge...
On July 10, I discovered a duplicate charge on my Discover account for a room booking through hotelvalues.com, with one charge lacking email confirmation
I'm out almost $800 USD, and i'm still trying to figure out how i ended up with a confirmation email from confirmations@hotelvalues.com, even though i was browsing the Hilton.com website, whats even more confusing is that the booking is non-refundable and unchangeable.
Lost nearly $800 USD, and it appears the transaction was made through Hilton.com, but the confirmation email came from a different website, hotelvalues.com, which seems unusual and non-refundable
A website scam led to a failed attempt to retrieve cancellation funds, despite a clear refund policy
I fell victim to a scam through this website, mistakenly believing it to be the official hotel platform, and now I'm struggling to obtain a refund that was promised in my cancellation email
A scam unfolded when I inadvertently used this website, believing it to be the hotel's platform, and now I'm struggling to obtain a refund
My experiance was similar, i got charged $300 extra by Hotel Value after booking a hotel in the Philippines, whats worst is the total costs now is $950 for one night, dont know wether to contact my credit card company or not...
I've had a similar experience with Hotel Value, who charged me an extra $300 for a hotel booking in the Philippines, leaving me uncertain about whether to contact my credit card company or proceed with the booking at an inflated rate of $950 per night, which is unacceptable.
I had a similar experience after booking a hotel in the Philippines. Hotel Value unexpectedly charged me an additional $300. This situation is frustrating, and I'm unsure whether to contact my credit card company or proceed with the hotel booking at the inflated price of $950 per night.
Following a hotel booking in the Philippines, I was unfairly charged an additional $300 by Hotel Value, leaving me uncertain about the best course of action.
The website in question appears to be fraudulent, as it takes payment for hotel rooms and then claims that the room has been cancelled, despite already charging the credit card, prompting me to report them to the Better Business Bureau
The website in question is fraudulent, taking payment for hotel rooms and then claiming they are cancelled, despite having already charged the credit card; a report is being filed with the Better Business Bureau, and users are advised against booking through this site.
This website is fake and it takes your money for a hotel room, then when you try to cancel, they claim the room was already cancelled but still charge your credit card; I am filing a complaint with the Better Business Bureau, and I advise against booking through this site
This website is a total rip-off, taking your money for a hotel room and then claiming it's already been cancelled, with the credit card charge still pending. I'm taking my complaint to the Better Business Bureau and advising others to steer clear of this site.
During my booking with OZO hotels Amsterdam, I was unaware that the site redirected me to a USA site, Hotelvalues.com, and the booking dates were altered without my knowledge, so I contacted Hotelvalues.com within an hour of recieving their incorrect confirmation email on +1214 9602646, and the customer service agent had a poor attitude
During my booking with OZO hotels in Amsterdam, I discovered that the site redirected me to a USA site, Hotelvalues.com, which modified my booking dates without my knowledge, and when I contacted them, their customer service agent had a poor attitude
During a booking process with OZO hotels Amsterdam, the website redirected to a USA site, Hotelvalues.com, and altered the booking dates without consent, and the customer service agent at +1214 9602646 was unhelpful when contacted about the error