Bell Mobility loyalty calls – should you answer?

After porting my cell number to a competitor, I got a call from the Loyalty department at Bell, but I'm not answering, just blocking.

Having recently switched to a different service provider due to better offers, I was unsurprised to receive a call from my former provider, which I promptly blocked, as I have no interest in negotiating or being swayed back.

Following my cancellation of internet and home phone services, Bell has been attempting to reach me again. I had previously cancelled these services and was in the process of paying off the remaining balance on my fourth mobile phone. This experience was frustrating, involving multiple online chats, store visits, and phone calls. Now that I'm transitioning my mobile services to Telus, Bell seems more willing to accommodate my needs, but it's too little, too late.

Given the exorbitant costs of communications services in Canada, I was unsurprised when Bell Mobility's loyalty department attempted to offer me discounts upon learning of my intention to cancel my contract. However, I redirects their attention to the additional $9 charge their sister company Bell had added to my home bundle package, emphasizing that such price gouging is unacceptable.

The frustration with Bell is growing due to their handling of robo calls, which seems to involve repetitive calls throughout the day and waiting for a reaction before hanging up, rather than connecting a live person.

My experience with Bell Mobility was disappointing, as my loyalty pricing was higher than what new customers could get, and the service was inferior, leading me to cancel and switch to Eastlink, which has provided much better service at a lower cost.