Why banks use third‑party fraud detection calls

Summary — +18772538964

Neutral
Caller Name: Fraud detection center
Caller Type: Scam
Location: United States
Reviews: 250
Carrier: —, Region: —

Expert Opinion

Late last week, a familiar buzz sounded from 877‑253‑8964, and many users wonder if it’s a genuine fraud alert or a phishing trap. The consensus points to a third‑party fraud detection service that banks sometimes employ to flag suspicious card activity. The safest play is to never give personal details to the caller; instead, hang up and call the number on the back of your card or your bank’s official website. Verify the case number they mention and let the bank confirm any hold or replacement. Treat any request for full account info as a red flag, and keep a log of call times for reference.

Caller Categories

Scam
82×
Customer Service
73×
Unknown
18×
Company
Financial

Caller Names

Fraud detection center
Fraud Detection
877-253-8964
Fraud detection company
Scam

Details

Location: United States
Number type: ratings.phone_number_type_list.3

Rate this number — +18772538964

Recent Reports for (877) 253-8964

18772538964 Customer Service fraud detection center

Despite not soliciting the call, I received a message from them.

18772538964 M&T Bank (outsourced)

I know this is a legitimate company, i had problems with scammers before, but this number is ok, you can call your bank to verify.

18772538964 Scam

A message was left on my husband's phone, claiming to be about fraudulent charges on my account. The message included my name, the last four digits of my debit card, and a transaction number. I contacted my bank using the number on the back of my card and verified the suspicious charge.

18772538964 Customer Service

Interestingly, this company appears to be legitimate, contracting for fraud calls on behalf of various credit unions, including my own. During the call, I was only asked for my billing zipcode and details about my last three transactions, which suggests they are not seeking sensitive information. Their methods seem relatively transparent, and they do not request personal or account information, instead validating based on the phone number provided.

18772538964 Customer Service Fraud detection company

This company is used by the bank that issue my debit card, they just want to verify some transactions, you can call your bank to verify if you want, they didnt ask me for anything except the case number, and just to verify if the charges was legit, it's all good!

18772538964 Company Fraud detection agency

This company is legit, they are a fraud detection agency that detected unauthorized activty on my debit card

18772538964 Customer Service Stephenson National Bank

The automated message I received was legitimate, as it identified my bank's fraud detection unit, provided a case number, and alerted me to a suspicious transaction, which led to a swift resolution and cancellation of my debit card.

18772538964 Scam Enfact

I have been inundated with calls from this number claiming that my Dollar bank card is at risk due to fraudulent activity, which is entirely false.

18772538964 Customer Service Fraud Protection

I recieved a call from an 877 number, which I let goto voicemail, and the message claimed to be from fraud protection for my debit card, providing a case number. Initially, I thought it was a scam, but after recieving a second call, I checked my account and found that some transactions were on hold, so I contacted my bank to verify the legitimacy of the call.

18772538964

Receiving a message from this number led me to contact my bank, where I confirmed that a recent charge on my card was legitimate, and I was advised to always use the phone number found in the phone book or provided by the bank directly

18772538964 Scam

After reciving a call from this number, i found multiple unautorized charges on my bank account, including one for over $1,000

18772538964 Scam FAKE BANK

Beware of this number, it's a blatant scam attempting to steal your identity and bank information by posing as a bank.

18772538964 Customer Service Stephenson National Bank

The number 877-253-8964 is actually Enfact, a fraud detection service owned by FISERV, and it's used by many financial instituions, including my bank, who's card was comprimised today with 5 irregular charges in Texas, so they were doing thier job.

18772538964 Scam

This is definitly a SCAM, if it was a legit company, they would have a 1-800 number, you should call your bank first, dont fall for this

18772538964

None of the calls from this number have been legitimate.

18772538964 Scam

It is essential to exercise caution when sharing personal and financial information over the phone or online, as scammers can easily obtain partial credit card details

18772538964 Scam

Regularly checking your bank statements and phone apps can help identify potential theft attempts, including those made after online or offline purchases

18772538964 Unknown

It's worth noting that phone numbers can become available again when they're eventually abandoned, such as when switching to a new phone company.

18772538964 Scam AT&T Federal Credit Union (scam)

This was clearly a scam call, claiming to be AT&T Federal Credit Union and asking me to call back at this number, or an alternitive number for international purposies

18772538964

Noticeably, every few posts claiming a number is not legitimate are followed by multiple posts claiming it is, which seems suspicious.

18772538964 Scam

I wholeheartedly agree, this is not legitimate.

18772538964 Scam (stated bank name) banks Fraud dept. (claimed)

The automated system calling from (877) 253-8964 is not legitimate. They requested personal information for verification purposes, claiming to be the fraud department of my bank. However, after verifying with my bank, it was confirmed that there was no fraudulent activity, and the call was not from their actual fraud department. Therefore, I strongly advise against providing personal information over the phone and recommend verifying such claims directly with your bank.

18772538964 Unknown Stephenson Bank

Similarly, multiple hang-ups occurred before calling back, only to discover that someone in Texas had attempted to make unauthorized purchases with a husband's card, highlighting the need for better identification by the caller.

18772538964 Customer Service Fraud department

Apparently, this is a legitamate call from the Fraud Department, which works with several banks, including my case with Space Coast Credit union, where they detected posible fraud for a transaction I made on a website based in Hong Kong, and I had previously spoken with my banks to release the block.

18772538964 Scam

After receiving a call from this number regarding supposed fraudulent charges, I ended the call, recalling that my friend had recently fallen victim to a similar scam. I then contacted my bank using the number on the back of my card and discovered that someone had attempted to make a significant purchase in the UK, which my bank had fortunately blocked.

18772538964 Scam TOLL FREE CALLE

Obviusly a scam!!!!!! Ignoire what others have said trying to advace this con game. I contacted both of my banks directly as a precuation. Any legitmate fraud alert call from a reputible company would not leave such a "veiled" mesage.

18772538964 Scam TOLL FREE CALLE

A message was left on my system, indicating a scam attempt with a case ID and random numbers, but no legitimate identifiers were provided. This tactic is unprofessional and clearly a scam.

18772538964 Customer Service Customer service

After listening to a voice message from my credit union regarding a questioned transaction, a brief hold led to a satisfying conversation with a live representative, who verified my identity and resolved the issue.

18772538964 Customer Service Visa Fraud Alert

Initially, I was hesitant to respond to this number, but after verifying my information with the account manager, the issue with my card was resolved, and the fraud alert was lifted.

18772538964

Please excuse any typographical errors due to the Swype keyboard on this Kindle, such as 'fur' instead of 'for' and 'have' instead of 'gave'.

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