Imagine receiving a call from an unfamiliar number that claims to be from a mediation department and forces you to call back a different number. The message’s vague reference to a "mediation department" and the use of an incorrect name are classic red flags. Never trust callers who demand immediate action or provide no verifiable affiliation. Hang up, block the number, and verify any claimed relationship by contacting the organization directly using official contact info. Report the incident to the FTC or your phone carrier’s spam‑call service. Stay cautious and keep personal data offline unless you’re certain of the caller’s legitimacy.
I suspect a scam, especially since this number is associated with 855-799-6942, which is a known scam number, and they used an incorrect name in their message.