Most of the reports point to this being a genuine NHS switchboard used by Mersey Care in Liverpool. The calls tend to be quick, often hanging up if you don’t answer, or asking you to call back for a callback about an appointment or medication. If you recognise the service – for example a mental‑health assessment, a blood‑test request or a post‑surgery equipment delivery – it’s usually safe to return the call, but only after confirming your details. Never give out banking info or click on links sent from an unknown number. Mark the number as important if you’re waiting for a scheduled NHS contact.
Nurse confirmed my appoinment
I received a call from MerseyCare Response (NHS) and it seemed legitimate, but I'm not entirely sure what they wanted. It was brief and professional-sounding. Better to verify with official channels.
Repeated calls with no response
Related to BHS in Merseyside
