NBN scam calls – protect your data!

On 1/9/2025 I got the same details from an Asian‑accented voice named “Mary”, who handed me this number to call back for a software upgrade before a hardware line upgrade, dude.

Lisa Martin called, claiming she could improve our NBN speed without asking for any personal details or naming a provider. She gave a technician’s number, which I later found on this page. When I told her she was a scammer, she denied it and hung up.

A call began with a woman, followed by a man, both speaking with Southeast Asian accents. Lacking caller ID on my landline, I was contacted about a supposed NBN upgrade. The woman displayed poor knowledge of ADSL, copper lines, and FTTH, and the man grew upset when I pointed out that fiber service is unlikely in my remote area.

A NBN swindler used the classic line about upgrading copper to fibre, catching me after a few tries. They mentioned names like Shane and Mark Watson, asked for my mobile for the tech’s visit on Friday, and then transferred me to a senior rep who rattled off nonsense, demanding a debit/credit card for a registration fee. I refused, they got heated, threatened a $400 reconnection fee, and I hung up. Crazy stuff, man.

An Asian‑sounding “Steven Maxwell” kept harassing my elderly mother, insisting she let them in to replace her NBN copper line with fiber. He repeatedly threatened to cut her phone service and even said he’d show up next Friday. She eventually gave her mobile number, and they kept calling back with the same threatening voice. The number has appeared in complaints since 2021, yet nothing seems to have stopped it.

I received a cold call from a non-Australian, asking me to log in to a suspicious website. They claimed to be able to improve my internet speeds, but I knew it was a scam. I wasted their time by exaggerating my speed, and they threatened to block my services.

My parents recieved a call, they said they needed to send a technician to replace their modem, but they asked for bank account details, it's defenitly a scam

A scammer, posing as David from Telstra NBN, contacted me with questions about my bill payments and internet speed, attempting to convince me to upgrade my fibre optic cable, which had been installed just weeks prior.

Two callers with heavy accents claimed a parcel containing a modem and cables would be delivered tomorrow, warning not to open it because installation was scheduled for the day after. Since we hadn't arranged any upgrade, my mum suspected a scam and hung up. They called back repeatedly, insisting an upgrade was needed or the phone would be disconnected for 90 days, even quoting a legitimate NBNCo number and the name John Martin with ID JM9748. Mum, being scam‑savvy, recognized it as one of the more convincing attempts. I checked with our telco via online chat; they confirmed no pending work. The scammer called after NBNCo's business hours, likely to delay any real verification.

A person claiming to be Henry from NBN called to offer a free upgrade, but his questions about my modem and line speed raised suspicions. After verifying the information with Telstra, I confirmed it was a scam.

Heard from “Travis Scott” who said “John Martin” (employee JM9748) would show up next week to swap cables and the modem. When I wouldn't hand over my mobile number to “Travis Scott” (employee TS8017), he warned that both landline and mobile lines at the house would be cut off within 24 hours, lol.

My 84‑year‑old mother received a call claiming to be from NBN, saying a technician named Richard Martin (ID RM00786) would arrive on a set date, and that three packages would be delivered beforehand. She hung up, yet the scam continued with calls from various numbers.

An Indian individual on our landline pretended to be from NBN, trying to schedule a modem replacement with a person named Peter Wilson. He provided a contact number, but ended the call when I mentioned I lacked a mobile. These weekly interruptions are exhausting and waste resources; this practice has persisted for over a year and must be stopped.

Someone pretended to be from NBN, gave me a number and then hung up; it was clearly a scam, so I ignored the call.

I recieved a call from someone claiming to be from NBM, they wanted to change my modem, but they asked for my mum's mobile number, it's a scam

I received a call from this number, similar to others reported, where the caller claimed to have my personal details and attempted to verify my internet connection, leaving me frustrated and concerned.

An Indian‑accented “Alex Martin” said NBN was checking speeds after the floods and asked me to look at my modem lights, promising no charge. I mentioned my husband is a computer engineer and would call back, but Alex said his team was busy. A quick search of the NBN number showed a recorded warning that NBN never makes unsolicited calls, so I avoided a scam.

I was contacted by someone claiming to be an NBN technician, but it was clear that this was a scam, so I played along for 7 minutes before hanging up.

A caller, whose name was not provided, contacted me about upgrading my home phone and internet to fibre to the premises, claiming a technician named Mark William would visit, and requested payment for a delivery package, which I believed to be a scam.

Someone contacted me claiming to be from nbn, wanting to upgrade my service to fibre, but I already have fibre, so I refused and hung up.

A scammer claiming to be from NBN contacted me, stating that I needed a new phone and modem due to upgrades in my area. The caller was fishing for information and likely wanted credit card details.