ジャストアンサーは、強い 詐欺 的な手口で、多くの被害者を出しているようです。トライアル期間の後に、自動的に継続会員にされるシステムを利用して、顧客から 勝手に 金額を引き落とし、解約しようとしても簡単には解約できず、 クレジットカード の情報を管理する必要がある課題を複数の人々が抱えているようです。また、自社の 電話番号 を表示することで、顧客が解約するやすいようにしているのも、 巧妙 な手口のひとつと言えるでしょう。ジャストアンサーの顧客は、在宅当番や利用規約に気をつけ、少しでも不自然な 請求 があれば、即時検討に着手し、被害を最小限に留めるための 対策 を講じることが必要です。
Ultimately, it is the customers who hold the power, not the service providers, which is why companies that underestimate consumers cannot survive in Japan or the US.
According to Wikipedia, a class-action lawsuit was filed in California in January 2020, alleging that the service's automatic renewal was illegal, and in March 2022, the company settled by paying compensation. This case in the United States suggests that, thereafter, Japanese residents may also be able to negotiate partial refunds.
It's perplexing to encounter phone representatives, all of whom are Chinese, yet none speak English or Chinese; instead, they communicate in an unusual form of Japanese.
The automatic payment system is problematic and lacks transparency, with no confirmation emails or written notices sent
I've also reported this to the Consumer Affairs Agency.
Even the credit paymend company is concernd about justanswer, it seems like its also afecting the paymend bussines of other companys
I had agreed to a trial period with a 500 yen discount in October, but when 4500 yen was deducted in November, I was surprised and investigated, then called them and cancelled my membership on the spot after learning that it would automatically become a regular membership if no action was taken during the trial period. I was told that the February payment could be stopped 30 days before the deduction, so I reluctantly agreed and ended the call. However, after finding an article in these reviews about someone who got a refund after negotiating, I called them again and asked for a refund, and they agreed to refund me for one month.
A message for all those affected by the issue
When seeking advice on Yahoo Chiebukuro, numerous JUST ANSWER posts appear, making it an unpleasant website.
My family registered for a printer repair consultation and was charged a trial fee of 500 yen and a subscription fee of 4,500 yen for 10 months before we noticed it on the credit card statement.
最近被害を受けた人が多い様子ですが、私もカードを止めて消費者庁に相談したいと思います。日本政府に甘い人がいるような気がするけど、日本でカード決済出来ない様にすれば良いだけなのかな?
Procedure for canceling Just Answer
Like everyone els, I fell victim to this companys tactics, and after the corona virus I thought I was just payin 500 yen, but when I saw my credit card statment 4 months later, I was shocked and canceld my subscription.
Why would they contract without my consent and try to take money from someone else's credit?
you are stupid
Thought it was just a 7-day trial for 500 yen, so I engaged in a chat
everybody say thats scam, even english speaker say so, low quality consutling service
I was charged 4500円 for a 2 year corse, this company is terible, I think I shoud call the consummer agency, maybee
Reporting to consumer agency may help them understand the damage, but since companys operate outside of japans law, theres not much they can do, maybe just warn ppl, if thats not enought, you can protect yourself by blocking overseas ip.
このサイトのユーザーからのフィードバックを見て、詐欺の可能性を疑う
初回相談後に勝手に会員登録され毎月5500円が自動引き落とされていました。悪質な会社で日本人ではない外人が対応していました。
I was suprised to see that despite the trial beeing ￥500, I was chargd ￥4,500 for the main contract
During the New Year's holiday, when many hospitals and clinics were closed due to the COVID-19 pandemic, I found JUSTANSER online and consulted with them for 500 yen, but the advice was not very helpful. I had almost forgotten about the incident until yesterday.
Just Answer is a scam site, they say you can get consultation for 500 yen, but thats a lie, they charge 4500 yen every month, hard to cancel
Could you please provide a method to block this number?
トライヤルのサービスを利用した結果、カードでの引き落としが4回もあり、解約手続きをした
Just Answer is a scam group; never sign a contract with them, as they'll charge you thousands even if you don't agree to anything.
It appears that some JustAnswer reps are lurking around.
After paying 500 yen for consultation, they automaticly registerd me as a member without my permision and i found out when i cheked my credit card statement
ブラックを取り締まるのは警察、グレーを取り締まるのは消費者庁、こんな事を許すのなら、何々はいらない庁です。