Maxis‑style telemarketing scam: What to watch for!

This number is used for checking, and it has been preceded by another number, +60374515313.

Too, i got the same call from this number, they help me to change to maxis and untill now the internet seemes okay, good internet with cheeper price

Having experienced a similar situation, I decided to see it through, and surprisingly, the service helped me reduce prices and stabilize my internet speed in the area, suggesting it might not be entirely negative.

Upon receiving the call, a lady proceeded to send me a WhatsApp message containing an agreement between Maxis and TM, including instructions on how to take my IC photo for registration purposes. Following this, I contacted the TM Unifi call center, but they declined to comment and advised me to verify with Maxis instead. After speaking with Maxis' call center personnel, I was informed about an ongoing promotion. It appears that our data has been compromised, and the information is outdated since the address provided was an old one. The next step would be to report this incident to the Dept of Data Protection Malaysia.

A caller from Maxis inquired about Unifi issues in my area and offered a free upgrade with reduced monthly fees.

An automated call, supposedly from Maxis, offered to replace a TM Unifi router, but raised concerns about how the caller acquired personal information.

At 4:06 pm, a call was received from someone speaking Mandarin, inquiring about unifi coverage due to a complaint about maxis internet; the caller's access to unifi customer details was questioned.

I was contacted by a lady from Maxis Home Fibre, who claimed a joint-promo with TM Unifi, she provided my full name and adress but didnt reveil her own, insted asked for my email and claimd all informations will be sent via email, I found this encounteur suspisous

A representative from Maxis attempted to persuade me to upgrade my Unifi package, but I declined after asking several questions.

Apparently, a similar experience was shared by another TM user, where a tele agent falsely claimed that TM had approved their account for handling, supposedly to offer a lower fee of RM 139 due to numerous complaints about Unifi's slow speed. However, upon clarification with Unifi or TM, it was revealed that this claim was untrue. It seems that certain telcos employ tactics to target customers who have ended their 2-year contracts with TM or Unifi. Notably, switching to another telco like Maxis would still require paying a monthly fee of around RM 25 to retain the household number. Hopefully, this information is helpful.

I intend to file a complaint with MCMC regarding this incident, where the caller claimed to represent Maxis and spoke about a switching program from TM to Maxis, before abruptly hanging up.

The person on the phone claimed to be from the Maxis department, but the line was bad with alot of cellphone interference and humming noise, making it hard to hear.