Beware of callers pretending to be Xcel Energy and demanding urgent action on a supposed disconnection. These scams often use outdated personal details to appear legitimate, then pressure you to share more info or pay fees. Always verify the caller’s identity by ending the call and dialing the official Xcel Energy number yourself; never rely on the number they provide. If the request feels off, hang up, block the number, and report the incident to the FTC or your state consumer protection agency. Stay skeptical of any demand for immediate payment or personal data, especially when you weren’t expecting a service issue.
A man claiming to represent Xcel Energy called about a disconnection order at an old address, using an outdated name. He hung up when I asked him to remove my number from their records.