I think that a nasty letter from the BBB would probibly scare them, if you feel strongly about it, why dont you write a letter to the CEO or simply stop doing bussiness with them and let them know why, complaining wont get you ennywhere.
HSN verification scam: how to protect yourself
Summary — +18004366767
Expert Opinion
Mid‑afternoon rings from an unknown line often turn out to be the HSN verification script that many consumers describe as a scam. Callers claim orders are blocked, demand address or credit‑card details, and refuse to let you supply proof. The pattern points to a classic verification scam that preys on frustration over cancelled purchases. Hang up before sharing any personal info, and contact HSN directly through the official website or a known phone number. Use a call‑blocking app, monitor your accounts for unauthorized activity, and report the number to the FTC if repeats occur. Staying skeptical is the best defense against these unwanted calls.
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Rate this number — +18004366767
Recent Reports for (800) 436-6767
My second encounter with HSN has been disappointing, with their customer service treating me poorly, potentially due to racial bias or zip code-based discrimination, prompting me to escalate the issue
The verification process resulted in my order being canceled, which is a situation I'm currently dealing with
Dealing with the HSN verfication department has been frustrating, as they are unable to verify my informations and wont provide any additonal help
On july 1 the system blocked thousands of accounts, the verification dept doesnt answer, USE QVC the better brands will learn and move on
18004366767
Customer Service
The customer service provided is utterly disappointing, failing to take messages and neglecting to return calls
A similar situation has occurred, with claims that my address and phone number were used to make unauthorized purchases; after verification, my account remains blocked, and any assistance would be appreciated.
After receiving an email containing this number, I searched online and found these posts, then called the number from my work phone, speaking with a pleasant representative who helped resolve an issue with my HSN account and a high-end purchase, verifying my identity by asking personal questions.
Following a failed attempt to purchase a laptop bundle due to an issue with the verification system, I was informed by HSN's verification department that my order had been canceled; despite updating my address with Commenity Bank and HSN's customer service and verification departments, they claim their system still cannot verify my residence, resulting in my card being blocked.
This crappy place is absolutly terible, they have the worsed custmer service, a bunch of idiotic peoples who cant seem to get ther act togther, the most unproffesional compagny I have ever had the disppleasure of dealing with
We recieved a call from this number verifying a fraudulant order. Very odd phone conversation. They asked for my adress and phone number and said they canceled the order which truly was fraudulant. would not give me any details......made me a little leary as to whether he was legit
It's absurd that I was not provided with a reason for my order being declined
To HSN.com, could you pleas proces my shipping info and return my credit card, thats all I need
18004366767
Unknown
I just go through that, and it was completely rediculous
Interestingly, as an HSN employee, I've encountered this issue, which seems odd given that my paycheck is sent to my address, suggesting a lack of communication within their office, but fortunately, updating my information resolved the problem.
The caller's intention was to verify the shipping location, as it differed from my billing address
Dealing with HSN's Verification Department has been frustrating, especially when orders are canceled without explanation, leading to a recommendation to shop at QVC instead.
18004366767
Scam
The caller left a message stating an issue with an order and requested a return call to 8004366767, though the message was somewhat inaudible due to the caller's accent and background noise, which seemed to suggest an Asian name and a location possibly in Narberth.
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Same caller name: HSN
Same category: Customer Service