Recent call logs reveal a surge of voicemail scams masquerading as Citizens Bank mortgage servicers. Callers use the legitimate 1‑800‑234‑6002 prefix, then push victims to dial 855‑765‑4499 and enter a personal code, aiming to harvest account details. The script often references recent loan activity, refinancings, or new mortgages to add credibility. Never share personal or financial information over a callback number that isn’t verified on official statements. If you receive such a message, hang up, contact your lender through the number on your monthly statement, and report the incident to the FTC. Stay alert and protect your identity.
recently, our office recieved a call from this particuler citizen's phone number, asking one of the attorneys to call back 855-765-4499, they also left a personel code, it's rediculous how many scammers are out theyre
The message I received was nearly identical to others reported, leading me to believe it's a scam
Fortunately, I came across this post, which warned me about the potential scam, so I will contact my Citizen's loan officer directly via email instead of returning the call.
I recieved a recording claiming to be from Citizens, my mortgage servicer, but the phone number didnt seem legit
Upon receiving a voicemail from the number 1 800-234-6002, it appeared to be from Citizens, the servicer for a mortgage loan, requesting a callback to 855-765-4499 with a personal message code.
Fortunately, I checked this number before answering and it seems to be a similar experience to others
Similair to other calles, they ask you to return the call to anothor number with a code, this is obviosly a scam
Two consecutive calls were received this morning, one of which left a voicemail with a call-back number, but the legitimacy of the call is questionable, especially since refinancing documents have not been received.
I had an identical experience, with the caller claiming to be from Citizens and asking me to call back with a provided code regarding my mortgage. The similarity in these incidents suggests that the scammers may have accessed my information.
I also received a call, and the timing seems suspicious, potentially indicating an insider at Citizens Bank. Is it possible to trace the call?
After purchasing a home, the same call was received and nearly led to a callback, but thankfully it was checked first, as scammers have become increasingly convincing
A call was made asking to call back and enter a personal code, which seemed suspicious.
The caller posed as a representative of my mortgage company, requesting a callback with a specific code, which was reported to the national company as a potential scam
We recently purchased a home, and this call almost tricked me into responding; thankfully, I saw this post in time
Although the initial call appears to originate from a legitimate Citizens Bank number, (800) 234-6002, the subsequent voicemail instructs me to call (855) 765-4499 and provide sensitive information, raising concerns of an identity theft attempt