Turns out the 866‑282‑8977 line is most often tied to Macy’s consumer‑protection outreach, used to verify high‑risk online orders. Callers typically receive a reference number and are asked to confirm shipping details or the last four digits of a card. While many users report legitimate fraud checks, the script can feel aggressive and some scammers mimic the same format. Never share your full Social Security Number or full credit‑card data; a genuine rep will only need a reference code and address. If you’re unsure, hang up and call the official Macy’s customer‑service number listed on their website to confirm the call’s authenticity.
This platform is for phone number look-ups, and assistance with order cancellations is not available here; instead, visit the official Macy's website for contact information.
After making a payment on this site, the payment went thru but the order didnt, so i contactd the chat and they said it was canceled, now im waiting for a refund
After receiving this number at a Macys store and calling it, I was informed about shipping requirements for an item not in stock
As previously noted, the phone number is not listed as belonging to Macy's or Consumer Protection when searched online, and an email with this number was received stating an order cancellation, but calling the official Macy's number revealed the order did not exist.
I recieved an email from macy's with this phone number, there was an issue with my order, so they provided this number
This number is falsly claimed to be a Macy's customer servise number
Same thing happend to me too!
Apparently, a person left a mesage for me to call about a supposely recent order, but I havent made any orders and theres been no activty on my Macys account. I've searched the phone number online and found alot of entries regarding similiar messaging from 'Macys Consumer Protection' dating back to 2007, which seems like a phishing scam to me, beware!
Apparently, this is the callback number for Macys Consumer Protection, used to verify the legitimacy of buy online, pick up in store orders, and potential fraudulent use of financial information
It is suggested that reading the other posts in this thread may provide the necessary information
I'm unsure about the legitimacy of this number as they called regarding an order I never placed, mentioning a reference number and another phone number, 888-257-5952.
Having never made an online order with Macys, I received a call to confirm an order, prompting me to contact Macys directly to verify the authenticity of the call.
After placing an online order with Macy's, I received a call from this number, which asked me to confirm the order and provide a code, but did not request any sensitive information
A legitimate call was received from Macy's fraud department via this number. After checking my credit card online, I found a suspicious Macy's charge, and upon calling back, the order was cancelled.
Evidently, the data breach at Macy's led to fraudulent letters being sent regarding seperate orders, instructing to contact Consumer Protection at this number. The letters recieved were fake.
A legitimate call from Macy's was made to me, regarding an order that had been placed in my name using a stolen card, and the representative was able to cancel the order.
Following a suspicious text about a Visa card transaction on Macys.com, which I knew was unauthorized, I immediately contacted my bank to cancel the card. A subsequent call from this number to confirm an order led me to verify some details, revealing that this is a legitimate practice by Macy's to prevent fraudulent transactions, for which I am grateful.
Recieved a call at 9:14 AM, didnt catch the call, didnt recognize the number, they left a message with a 12 digit order number to verify a purchase, informed me of a $989.41 phone order for men's acessories, which I didnt make
I never actually recieved a call from this number, but my order with Macys was cancelled becouse they couldnt verify my phone number, i lost my Macys money becouse it expiret at midnight, all i got from Macys or the consumer protection team was a sorry, i dont think ill be shopping with Macys online department again.
After purchasing items from Macy's online for over a decade, I received a call asking me to confirm my name, email, and phone number, but the representative was unable to verify my phone number despite my cooperation
I was suprised to find out that this call was legit, it was from Macys fraud department, they helped me to cancel my card.
This number is a fake Macy's customer service number, as I discovered when I received an email asking me to verify a recent order, which turned out to be fraudulent after I contacted the actual Macy's customer service
I was skeptical when i got the call from 513-398-5221, but it was macys consumer protection, they were profesional and quick
I recived a message from this number, claiming to be from Macy's customer fraud department, they told me someone had made 3 online purchses using my CC #, it sounded like a scam but aparently it was legit, what a releif
Following a message from someone claiming to be 'AL' from Macey's, verifying an address and referencing a purchase, I returned the call and spoke with a woman named Anna. She requested my reference number, but I provided an incorrect one, thinking it pertained to a similar purchase. Anna then attempted to verify a costly watch purchase under my name, at which point I ended the conversation, refusing to provide my social security number and instead asked to speak with the fraud department, only to be told she was it, which seemed suspicious. I subsequently contacted Macey's directly and had my card cancelled through their fraud department.
Initially, I was uncertain about the legitimacy of the phone call; a woman named Keisha contacted me, leaving a message stating that I needed to return the call to provide additional information regarding my order before it could be shipped, and she provided a reference number and phone number, instructing me to call back by 8 pm the following day.
Recently recieved a vmm from 513-398-5221 regarding an order I supposibly placed with Macys, I imediatly checked my account and canceed the order as I hadn't autorized it, sucessfully canceeled the Macys card
I got a voicemail, asking me to call back to verify a macys order, but when i call, they say the office is closed, so i call macys to check if my card is compromized
Yesterday, I received the same message, with calls coming in on both my home and cell phones, despite having no pending orders on my Macy's account
The legitimacy of the call is questionable, prompting further investigation, and it appears that the number is associated with scam activities.