Turns out the 866‑282‑8977 line is most often tied to Macy’s consumer‑protection outreach, used to verify high‑risk online orders. Callers typically receive a reference number and are asked to confirm shipping details or the last four digits of a card. While many users report legitimate fraud checks, the script can feel aggressive and some scammers mimic the same format. Never share your full Social Security Number or full credit‑card data; a genuine rep will only need a reference code and address. If you’re unsure, hang up and call the official Macy’s customer‑service number listed on their website to confirm the call’s authenticity.
The process of buying an e-gift card from Macy's involved a dubious step where a 'consumer protection' service requested a call to verify the order, which seemed fraudulent and led to the cancellation of the order.
A supposed Consumer Protection Agency contacted me regarding a cancelled order I never made, which raised red flags about a potential scam.
An email was received containing an order summary from Macy's, including a substantial purchase of gold watches, with the recipient's name misspelled, and a link provided for further action, which appeared suspicious.
Appreciation expressed
Following an online order from Macy's, I received a call from this number, claiming to be the consumer protection department, seeking verification of my purchase and address, which seemed legitimate after I used multiple payment methods
This number appears to be legitamate, I recieved a voicemail about a Bloomingdales order I had placed, so I called the main Bloomingdales number, which directed me to the fraud departament, and they only asked for my street adress verification, without requesting any other personal or credit card informations.
The caller from this number, who claimed to be from Macy's, contacted me to verify an order due to a discrepancy between the billing and shipping addresses, and conducted the conversation in a professional manner without requesting personal information.
This call, which originated from Ohio, seems highly suspicious and likely a scam, making it untrustworthy.
I got a voice mail from a number claiming to be from Macy's, asking me to verify a recent online order, but when I called back, they only asked for my name, nothing else, appart from that, everything seemed legit.
After receiving a voice mail about a Macy's online order, I called back and was asked for my name; the number was verified as legitimate by Macy's customer protection department.
I dont have a credit card, but I recieved a call from this number; I'm not sure what they want, but I do have a debit card, which is puzzling.
The calling experience was suspicious, as the person requested our credit card and social security number for verification purposes
Apparently, I've had a similar experience with a call from someone claiming to be Kathy, requesting confirmation of an order on Macy.com, which raised suspicions since I hadn't placed any order, and upon contacting Macys, they confirmed the number wasn't registered to them.
I got a voicemail from a woman claiming to be Katy, saying she was calling from Macys.com to confirm an order, and asking me to call back with a confirmation number
Following an order on Macys.com, I received a verification call, which I found suspicious, and the representative hung up while I was asking questions.
Following my recent purchase from Macy's, where I had specified a different shipping address, I received a call the next morning to verify the transaction, which was a relief to know that the company was taking precautions against potential fraud. By calling back with the required information, I was able to confirm my order and soon after, I received an email with the order confirmation and tracking details.
Receiving a call from Macy's led to the discovery that my debit card information had been stolen, resulting in a fraudulent purchase attempt, which was fortunately reversed after I contacted them and my bank.
Following an order I made for a Macy's gift card, I recieved a legitimate call from Macy's Consumer Protection team, who may have been a 3rd party contractor, to verify the order
Recieved a call from a number claiming to be Macys, they left a message with a call back number and a reservasion number, appeard to be a legit order confirmation, but stil a bit suspisous, especialy with the extra 3 digit check number.
The above comment seem like a shill for the fraud, dont trust it
A woman contacted me from a number, 8662828977, claiming to be from Macys consumer protection, she wanted to verify my order information, but I found her to be suspicious, so I refused to provide any information, I then contacted the oficial Macys number, 18002896229, and they confirmed that they had tried to contact me regarding my order, and that it had been canceled due to my lack of response
After placing online orders with Bloomingdales, the Fraud Department called to verify the phone number provided, as the larger order had triggered a verification process.
An email prompted me to call a specific number regarding a Macy's order, but after verifying through the official Macy's website, it turned out to be a legitimate concern about preventing consumer fraud.
This is legit, I cald Macys to confirm, somone went online and charged items to my card, I apreciate them doing this, they use a fraud protection company that calls you with a reference number, they will be sending me a new card
Recieved a letter from Travel Awards Division, saying I qualified for an award, and to call 866-282-4890, signed by Sarah Stewart, obviusly a scam
A letter was received claiming to have won airline tickets, but it was clear that this was a scam
I've never made a purchase from Macy's or Bloomingdales and haven't made any online orders since November 2013
After calling the number, it stated something
This is a compleat scam, i placed an order with Macy's and then recived a strange call asking me to verify the purchase, but it was just a trick to get me to buy a Walmart card
This is a clear case of deception, as I received a call shortly after placing an order with Macy's, asking me to verify my purchase by calling back this number. The caller left a reference number that did not match my order, and when I called back, I was greeted with a recording offering a Walmart gift card. The conversation that followed was suspicious, with the caller pushing for a one-time processing fee, which I refused to pay, prompting the caller to disconnect.