Turns out the 866‑282‑8977 line is most often tied to Macy’s consumer‑protection outreach, used to verify high‑risk online orders. Callers typically receive a reference number and are asked to confirm shipping details or the last four digits of a card. While many users report legitimate fraud checks, the script can feel aggressive and some scammers mimic the same format. Never share your full Social Security Number or full credit‑card data; a genuine rep will only need a reference code and address. If you’re unsure, hang up and call the official Macy’s customer‑service number listed on their website to confirm the call’s authenticity.
Initially, the caller did not leave a message, but on the second attempt, a name and reference number were provided, which I used to investigate a suspicious charge on my credit card statement
Having had this card for only a few months, and not needing the credit, I was surprised when a $25 gift card purchase was canceled, and when I tried to make the purchase again, it was canceled once more, and the customer service representative asked me invasive and inappropriate questions, including about my ex-husband's oldest son, which I refused to answer, and after speaking to multiple people, I discovered that they subcontract a company to generate random security questions from public databases, which is unacceptable and led me to cancel my card
A similar experience occurred, involving an attempted charge that was verified with my credit union, prompting me to cancel my credit card
After calling the number on the back of my Macy's card, everything seemed fine, which was a relief.
This number has been identified as fraudulent
They called to tell me they needed informations about a Macy's.com purchase i made yesterday, also asked for my credit card info and Name, but i didnt give it to them.
If this number is supposidly affiliated with Bloomingdales or Macys, then i dont see why they'd be calling me, as i've never done bussiness with them, and they've called me 3 times in less than 24 hours, without even leaving a voicemail.
Upon recieving a call from 513-398-5221 and a voicemail asking me to call 1-866-282-8977 the next day at 12 noon EST, i found it pretty suspicious, like i had an appointment to return the call, i checked the first number online and saw it was asociated with Macy's in Ohio so i called the second number immediatly.
Macy's fraud unit supposedly call to confirm my shipping adress and a online order from the day before, sound like a scam
My mom have alot of problem with someone usin her Macy's card, she cancel it, get a new one, and then it happen again, she payed alot of fee, and then she get a letter sayin they will investigat, it was very stressfull for her
Despite appearing to be legitimate, the call regarding an order that was several days old and its cancellation seemed unusual and reflected poor customer service.
This number is legit, its a call from Macys store, they just wanted to verify our order, they didnt ask for any information.
A call was received at 7 am requesting a return call, which was made before 9 am, only to find that the 'fraud protection office' was closed, prompting caution when dealing with the caller.
This is a legit number, Bloomingdales called to verify an order, my credit card number was stolen and they were very profesional
If you recieve such a call, you should contact your credit card company, i contacted my credit card company and they found a charge for $75 from bloomingdales, which i never shopped at
This number has been identified as belonging to Macys.com, which verified a legitimate online order among several fraudulent transactions on my account.
After placing an online order with Macys, they calld and left a message to verify my order with a reference number, didnt get the message til later and they had already cancled my order, but they reinstated it quickly after i calld them back.
I checked my AMEX statement and found a charge from Bloomingdales that I didnt order, so I called the fraud department through their toll free number to verify it wasnt a spoofing or spam call
No comment provided for this number.
Following a call from a different number claiming to be from Macy's, I was asked to verify an order; after calling the provided number, they confirmed the order and only asked for my name
It's worth noting that when a company contacts you regarding a potentially suspicious matter, they might be using an internal reference number, which should not be confused with an order number
Macy's continous calling is absolutly annoying, even if you dont have a card with them, they will still call if they suspect suspisous orders
This number is legitimate, belonging to Macy's, and is used to verify the authenticity of orders placed using your address or credit card
Following a message from someone claiming to represent Macy's.com's credit billing department, I discovered that the order they were verifying didn't exist, and when I tried to call the number back, it was disconnected, leading me to believe that this was a scam and a very unprofessional attempt at phishing.
Upon receiving a call from this number, a message was left claiming that an online order had been placed with Bloomingdales.com and requesting confirmation. The callback revealed a request for minimal information, including home address, and disclosed a purchase of $969.25 on the caller's credit card. Although skeptical, the caller's credit card company confirmed a fraudulent charge, prompting card cancellation. Fortunately, the call alerted the owner to the issue, and it is advised to approach such calls with caution, verifying information only through the credit card company.
I received a call claiming I had purchased a Macy's gift card, during which they requested my address and provided the last digits of my credit card, prompting me to cancel the card.
Placing an order on Macys.com might be relevant to this number
A call was received from (513) 398-5221 at 8:23 PM, and a voicemail was left with a reference number and an 866 number to call back. Despite returning the call, only voicemail messages were received, instructing to call during business hours. The purpose of the call seems unclear, especially since the recipient does not have a Macy's credit card.
After recieving a message from them via my wife, I called the number back and spoke with a man who claimes to be inquiring about a Macy's Gift Card order I made earlier, he said the number is legit
After receiving a call about a supposed Macy's Gift Card purchase, I contacted Visa to verify and found two unauthorized gift cards had been ordered