Heads up: a recent wave of letters and emails claims a change to your Cox account and includes the toll‑free number 1‑888‑780‑5863. The consensus among affected users and Cox support is that the number is not owned by Cox and the messages are a phishing scam. Never share personal or billing information with callers you didn’t initiate, and verify any alleged changes by logging into your account through the official website or calling the number on your bill. Report the fraudulent contact to Cox’s abuse desk, block the number on your phone, and consider filing a complaint with the FTC. Staying vigilant protects your privacy and prevents identity theft.
Interestingly, I received a letter notifying me of changes, but after verifying with Cox, it became clear that the letter was not from them, and this number is not associated with Cox, highlighting the growing problem of spam mail.
I received a suspicious letter from Cox, detailing changes to my account, despite Cox not being available in my area
This number is not affiliated with Cox, as confirmed by a call to their local number after receiving a suspicious letter.
Upon receiving a letter suggesting changes to my account's security measures, I contacted my local Cox office, and they confirmed this was a phishing scam, advising against calling the provided number.
Receipt of a letter allegedly from Cox, which mirrored those received by others, suggesting a mass, potentially scam-oriented mailing, raised suspicions about its authenticity.
I recieved a letter that seemed suspisous, it claimed to be from Cox, but I hadnt comunicated with them before, so I went online and chatted with their custumer service, they told me to ignore the letter
After receiving an email that seemed suspiciously like others reported, I contacted Cox directly, and they confirmed it was not from them; they advised against calling the number listed in the email and suggested forwarding it to them instead
Despite being a long-time Cox customer with no recent account changes, I received a suspicious email with typos and no personal greeting. Upon contacting Cox's customer service, they confirmed that no changes had been made, indicating that the email was likely fraudulent.
Following a letter from Cox stating that my billing address had been changed, I was instructed to call this number if the change was incorrect; although I had recently added phone service, there was no change in my address, and it took multiple calls to clarify the situation.
A letter received in the mail contained the same wording and phone number as previously documented, initially thought to be fraudulent, but upon contacting Cox, it was confirmed to be authentic, referencing a password addition to a pin number for security purposes.
I received a letter instructing me to call a specific number regarding changes to my account security measures.
I received an email, possibly phishing, referencing Cox and including the number 888-780-5863.