Shore Claims scam: how to protect elderly relatives!

Eleanor's council tax scam

Fake council call

My mother was scammed by Shore Claims, they took £65 from her account

Paid £65 for council tax investigation, unsuccessful

police advisary about this company is to avoid them

my husband almost fell for 'Donna' scam, but i remind him

jenna from shore claims ltd trying to scam my mother

these peoples are compleate scum

Elderly targeted by Shore Claims

Elderly targeted by scammers

Council tax refund scam

shore claims took £65 from my mums acount by mistake

Shore Claims scam refund

Shore Claims scam my 90 year old mother

Scamming old folk, these people are scam

Council tax investigation scam, paid £65 unnecessarily

In May, I was deceived into paying £65 for a council tax review; despite initial convincing interactions with representatives, the outcome was unsuccessful, and I am now taking action with Trading Standards to report this scam

Eleanor from Shaw Claims contacted my 87-year-old, claiming she was in the wrong council tax bracket and offering a refund from 1993 for an £80 fee. Red flags: 1. A stranger calls without knowing your name or address. 2. No guarantee of service. 3. Unclear how they know about overpayments. 4. Payment requested over the phone. Some say it's legal, but it's not. They won't contact your council. Ask them to remove your number and sue if they call again. It's a scam.

Received a call from someone named Donna claiming to be about council readings, but the council has no record of it.

Fortunately, my husband was cautious when 'Donna' rang while I was out, and he requested more information via email before divulging our bank details. Upon my return, I reminded him that we had already re-banded ourselves and that the experiences shared here confirm it's a free and straightforward process. Although the email from 'Donna' appeared legitimate, it's ultimately a scam targeting elderly individuals through questionable means, as evidenced by the fact that we're ex-directory and registered with the telephone preference scheme. As a result, we've had to block both the email and phone number, which is quite frustrating.

Official warnings from the police advise against engaging with this company, and it is recommended to avoid them entirely

From a technical standpoint, as an employee of the local district council tax department, I can confirm that what this company is doing is technically legal, albeit with no guarantee of a successful property banding change, and homeowners can request this change themselves at no cost