You are incorrect in your assuption, as I contacted them back and they are indeed contractors from Xcel, having all my correct information, so it was a legitamate call.
Xcel Energy collection calls: what to watch for!
Summary — +18008952333
Expert Opinion
Recent call logs reveal a surge of inbound messages from the 800‑895‑2333 line claiming to be Xcel Energy. Most callers request personal data or payment info, often framing the contact as a collection effort. While a few users confirmed the number belongs to Xcel’s authorized third‑party agency, many reports describe aggressive scripts and auto‑dialing that feel suspicious. To stay safe, never share Social Security digits or full credit‑card numbers over the phone, verify the number on Xcel’s official website, and hang up if the script seems off. If you suspect fraud, report it to Xcel’s fraud department or the FTC.
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Location: United States
Number type: ratings.phone_number_type_list.3
Rate this number — +18008952333
Recent Reports for (800) 895-2333
18008952333
Xcel collection
This number is confirmed to be used by Xcel for collection purposes.
You should report this number to the FBI Internet Crime Division, they have an online form for such incidents
18008952333
Xcel (claimed)
As an employee of Xcel, I can confirm that this is false, and calling this number will simply connect you with an Xcel representive.
A scammer, posing as Xcel energy, requested credit card information, highlighting the need for such fraudulent activities to be prosecuted.
A voicemail was left, but the message seemed suspicious, so I investigated further and decided to end the call.
After contacting Xcel directly, it appears this is a legitimate collection agency, although they had incorrect information tied to my wife's phone number, which was later corrected by Xcel.
These individuals have been calling me multiple times daily from various numbers, and it's clear that they are scammers who need to be stopped.
I verified this number with Xcel, and it's a legitamate number, they provided me with my past due amount, which matched my bill exactly.
After receiving a call, I returned it and was greeted by an automated message claiming to be Xcel Energy's collection department, which was confirmed by their customer service
Apparently, this is the Excel Energy credit recovery department; if you're receiving calls from this number, it's likely because you owe them money, and it's advisable to discuss payment arrangements to avoid service disconnection.
No message was left on my phone, and I have a policy of not returning calls unless the caller provides identifying details.
After spending 20 minutes on the phone with Excel Energy, it became clear that the message was a scam, with incorrect information about their hours and services.
This is clearly a scam, I don't know what they want, but I'm not interested.
In my experiance with Excel, it was legitamate, I had moved from Denver and still owed them money, so I contacted them to verify and payed the bill on excels website.
The caller claimed to be from Excel Energy and stated it was an emergency, but before I could respond, they hung up. I called back, but it was clear that it was a scam. I verified with Excel Energy that it was indeed a scam.
My Excel bill is paid in full, so it is puzzling why they continue to allow these scam attempts to persist.
I contacted xcel's customer service and they confrimed that the number is asociated with west asset management, their 3rd party collection agency, and if you're reciving calls from them without owing any debt, you should consider consulting a lawyer becouse they're using an autodial system which is ilegal in colorado.
I just recived a call from the same number, they tryed to get my personal informations, i didnt give it to them, then they asked for my social securty number and i hang up, i cald XCEL shortly after and my account was not past due
Be cautious of scammers operating under the guise of Xcel.
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More related reports
Same caller name: Xcel
Same category: Scam